Effective Date: 01.10.2025.
At FlyPeak, we want you to be satisfied with your purchase. If you’re not happy with your items, we offer a returns and refunds policy under the following terms.
1. Eligibility for Returns
- Return Window: You can return most items within 14 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.
2. How to Return an Item
To initiate a return, please contact our customer service team at info@flypeak.hr or use the contact form on our website. Include your order number and reason for the return. We will provide you with return instructions.
3. Refunds
Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method, typically within 3 business days. Please note that shipping fees are non-refundable.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will assist with returning the product and issuing a full refund or replacement.
5. Return Shipping Costs
Unless the return is due to an error on our part (e.g., damaged items), you are responsible for the return shipping costs.
6. Modifications to This Policy
We may update our Returns & Refunds Policy from time to time. Changes will be posted on this page, and the updated date will be reflected at the top of the document.
If you have any questions or need assistance, please contact our customer support team at info@flypeak.hr